FAQ

OUR PRODUCTS

ARE LEADERS PRODUCTS VEGAN?

The majority of our masks are vegan with the exception of the AC Clear Mask and Transforming Liquid Foil Mask.

ARE LEADERS PRODUCTS CRUELTY FREE?

The masks that we sell in the U.S on our website are produced in Korea specifically for the U.S. market and not tested at all on beloved fur friends.

ORDER

HAS MY ORDER SHIPPED?

Click the "My Account" link at the top right hand side of our site to check your orders status.

HOW DO I CHANGE QUANTITIES OR CANCEL AN ITEM IN MY ORDER?

Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

HOW DO I TRACK MY ORDER?

Click the "My Account" link at the top right hand side of our site to track your order.

MY ORDER NEVER ARRIVED.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

AN ITEM IS MISSING FROM MY SHIPMENT.

I RECEIVED THE WRONG PRODUCT.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

MY PRODUCT IS MISSING PIECES.

WHEN WILL MY BACKORDER ARRIVE?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

DO YOU SHIP TO MY COUNTRY?

Unfortunately, we do not ship to countries outside of the US at this time.

MY ACCOUNT

HOW DO I CREATE AN ACCOUNT?

1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

HOW DO I EDIT MY ACCOUNT INFORMATION?

Click the "My Account" link at the top right hand side of our site to edit your account information.

I FORGOT MY PASSWORD.

Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

PRICING AND BILLING

DO I HAVE TO PAY SALES TAX?

You only have to pay sales tax if you are located in the same state as our warehouse.

I HAVE A QUESTION ABOUT MY CHARGES.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I NEED A COPY OF MY RECEIPT/INVOICE.

Click the "My Account" link at the top right hand side of our site to print invoices.

WHEN WILL MY CREDIT APPEAR ON MY ACCOUNT?

Credits usually take 7-10 business days from the time we receive your item(s).

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged within 24 hours prior to shipment of your item(s).