Frequently Asked Questions
FAQ
Quick answers to the most common questions — from product standards to shipping, returns, and billing.
Our Products
Clean standards, clear answers.
QAre Leaders products vegan?
The majority of our masks are vegan, with the exception of the AC Clear Mask and the Transforming Liquid Foil Mask.
Tip: If you’re shopping vegan-only, avoid those two items and you’ll be set.
QAre Leaders products cruelty-free?
Yes. The masks we sell in the U.S. are produced in Korea specifically for the U.S. market and are not tested on animals.
Our promise: Performance-driven skincare without animal testing.
Orders & Shipping
Everything you need to know after checkout.
QHas my order shipped?
Log in to My Account (top right of our site) to check your order status. Once your order ships, you’ll see shipment details there.
QHow do I change quantities or cancel an item in my order?
If your order has not started processing, you may be able to update it:
- Log in to My Account
- Open the order you’d like to update
- Click Change quantities / cancel orders and follow the prompts
Please note: Once an order has begun processing or has shipped, it is no longer editable.
QHow do I track my order?
Go to My Account to view tracking. If your order ships in multiple packages, each package will have its own tracking number.
QMy order never arrived.
Start by checking tracking in My Account and confirm that all items have shipped.
- If tracking is available, verify delivery details with the carrier.
- If tracking shows Delivered and you can’t locate the package, please contact customer service for assistance.
QAn item is missing from my shipment.
Check My Account to confirm whether your order shipped in multiple packages.
If all packages show Delivered and an item is still missing, please contact customer service.
QI received the wrong product.
We’re sorry about that — we’ll make it right. Please contact customer service within 72 hours of receiving your order.
QMy product is missing pieces.
Please review your order status and tracking details in My Account. If tracking shows Delivered and something is missing or incomplete, contact customer service for help.
QWhen will my backorder arrive?
Backordered items are temporarily unavailable and our suppliers are unable to predict an exact restock date. As soon as the item becomes available, we will ship it as quickly as possible.
QDo you ship to my country?
At this time, we only ship within the United States and do not offer international shipping.
My Account
Manage orders, track shipments, and update your details.
QHow do I create an account?
- Click My Account at the top right of our site
- Enter your email address
- Select I am a new customer and follow the prompts
Privacy: Your information is kept private and is never sold to other companies. See our Privacy Policy for details.
QHow do I edit my account information?
Log in to My Account to update your account details at any time.
QI forgot my password.
Click My Account. Under the login box, select Forgot your password? and follow the instructions to reset it.
Pricing & Billing
Charges, invoices, taxes, and credits.
QDo I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
QI have a question about my charges.
Log in to My Account to review your order history and compare it with your financial records. If you still have questions, please contact customer service for assistance.
QI need a copy of my receipt/invoice.
Log in to My Account to print invoices from your order history.
QWhen will my credit appear on my account?
Credits usually take 7–10 business days from the time we receive your item(s).
QWhen will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Still need help?
Email our customer service team and we’ll take care of you.
Support Email: [Insert support email] | Response Time: Typically 1–2 business days
