Shipping Guideline

Leaders Cosmetics USA

Shipping, Returns & Exchanges

Quick, clear policies for U.S. orders — plus step-by-step instructions if you need help with a return or exchange.

At-a-glance

Updated for clarity
Free Ground Shipping: U.S. orders over $50 (before tax)
Returns Window: within 30 days of receipt (unused & unopened)
Exchanges: within 30 days (site purchases only)
Damaged Items: contact us within 7 days for replacement

Note: Sale items are final sale and not eligible for return or exchange.

Need help?

Support

Email us and we’ll take care of you:
info@leadersus.com

Important: Returns require authorization first. Packages sent without a return authorization may not be accepted.

Only items purchased on leaderscosmeticsusa.com can be returned or exchanged through us.

Shipping Policy (U.S. only)

Orders ship in 2–5 business days
We currently ship within the U.S. only. International shipping is not available at this time.

Shipping Options

Delivery option Estimated delivery time Cost
Ground / Standard 3–10 business days Shown at checkout (flat rate may apply)
Priority (2-day / 1-day) Typically 2–4 business days depending on service level Varies by weight (shown at checkout)

Processing & Tracking

  • Please allow 2–5 business days for order processing before shipment (excluding weekends/holidays).
  • During site-wide sales, orders may ship 1–2 weeks after the sale period due to high volume.
  • Once shipped, you’ll receive a confirmation email with tracking. Please allow 24–48 hours for tracking to update.

Returns & Exchanges

30-day window
Return Eligibility+
  • Returns must be initiated within 30 days of your receipt date.
  • Items must be unused, unopened, and untampered.
  • Original shipping costs are not refundable.
  • Empty containers cannot be accepted for refund.
  • Sale items are final sale and not eligible for return or exchange.
Exchange Policy+
  • Exchanges are accepted on items purchased on leaderscosmeticsusa.com only, up to 30 days after purchase.
  • Include the item(s) and your receipt, and write exchange instructions on the receipt.
  • If there is a cost difference, customer service may contact you for additional details.
  • Return shipping & handling is the customer’s responsibility (unless the item arrived damaged — see below).
  • Empty containers cannot be accepted for exchange.
Damaged Products+

If your item arrives broken or damaged, contact us within 7 days for a replacement.

Items may not be replaced after 7 days.

How to Start a Return (Step-by-step)

Authorization required
  1. Email support@leadersus.com to request authorization. Include:
    • Order number
    • Full name
    • Product(s) you want to return
    • Reason for return

    We’ll provide a return form and authorization details.

  2. Include a copy of your receipt (or packing slip) in the package.
  3. Pack items securely (preferably in original packaging) and clearly mark “RETURN” on the outside of the package.
  4. Ship your return (prepaid) to:
    Leaders Cosmetics USA, Inc
    Attn: Returns/Exchanges Dept.
    361 N. Berry St.
    Brea, CA 92821
  5. Keep your tracking number. Refunds/exchanges can only be processed after the return is received and inspected.

Return Processing Timeline

  • Returns are processed after inspection and confirmation of receipt.
  • Please allow 1–2 weeks after our office receives your return for processing.
  • Credits are issued to the original payment method (or as requested).
  • Please allow up to 2 billing cycles for the credit to appear on your statement.
  • Do not mail packages C.O.D. (they will not be accepted).
Shipping fees: Return shipping/handling charges are the customer’s responsibility and are non-refundable. We recommend using a trackable, insured shipping method — we are not responsible for lost or missing return packages.

Purchased from an authorized retailer or another website? Please return items to the original place of purchase.