WHAT IS YOUR RETURN POLICY?:

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.

RETURN INSTRUCTIONS: 

  • Returns must be made within 30 days of your receipt date for a refund.

  • Merchandise must be made within 30 days of your receipt date for a refund.

  • We regret that we do not refund original shipping costs with the return.

  • Please note on the front side of your receipt or packing slip the reason for your return.

  • Please mail your return to:

Leaders Cosmetics USA, Inc

Attn: Returns/Exchanges Dept.

361 N. Berry St.

Brea, CA 92821

  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).

  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.

  • Your returns will be processed once your item passes the inspection.

  • All returns will be credited to the original method of payment or as requested.

  • Returns will be processed within 1-2 weeks of our office receiving your item.

  • Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

  • Please do not mail a package C.O.D., as they will not be accepted.

Only items purchased on www.leaderscosmeticsusa.com may be accepted for a return.

If you purchased a product at one of authorized retailers or online shops, please return it to the location where it was purchased.

Please contact customer service with any questions by email at support@leadersus.com.

Please Note: Empty containers cannot be accepted for refund.

Exchange Policy:

We are happy to exchange any items that are defective, damaged or unused. If you will need to exchange your product, please review the information below.

 

  • We accept exchanges on items purchased on www.leaderscosmeticsusa.com only up to 30 days after the original purchase.
  • Please enclose the product you wish to exchange and your receipt. On the receipt, write instructions on what item(s) to exchange.
  • If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
  • You will be responsible for the return shipping & handling charges, which will not be refunded.
  • Ship your exchanges to us via a prepaid package:

Leaders Cosmetics USA, Inc

Attn: Returns/Exchanges Dept.

361 N. Berry St.

Brea, CA 92821

Please contact customer service with any questions by email suppor@leadersus.com.

Please note: Empty containers cannot be accepted for an exchange.

 

Damaged Products Policy:

If you receive an item that is broken or damaged, you may contact customer service within 7 days for a replacement. Items will not be replaced after 7 days.

Sale Items:

All sale items are final and not subject to return or exchange. Only regular priced items may be refunded or exchanged.