RETURNS + EXCHANGES
WHAT IS YOUR RETURN POLICY?
We will gladly accept unused and unopened products within 30 days of the receipt of the package. We value safety and cannot accept any opened, used, or tampered with products. All sale items are non-returnable. Please note: You are responsible for any shipping/handling fees associated with the return of your order. In addition, we unfortunately do not refund the original shipping costs. We accept exchange requests ONLY if your product that has been delivered to you is defective.
If there are any discrepancies with your order, please contact us at email@example.com within 2 weeks of order date.
- To initiate the return, please send an email to firstname.lastname@example.org to obtain a return authorization number (RNA) with the following information: order number, your full name, product to be returned, and reason for return. We will then provide you with a return form and an RMA (return Merchandise Authorization) number.
- Once the return has been approved, please pack your products along with the receipt. Clearly mark "RETURN" on the outside of the packaging to expedite processing.
- Ship to the following address within 2 weeks from receipt of return approval:
Leaders Cosmetics USA, Inc.Attention: Returns361 N Berry St,Brea, CA 92821
- Please allow 2 weeks for the return to be processed.